Legal
Refund policy
Fourteen days, no justification required.
Last updated 12 August 2026
The policy
If the manual is not what you expected, tell us within fourteen days of purchase and we will refund you in full. You do not need to explain why. There is no form and no retention sequence.
How to request one
Email support@example.com from the address you bought with, or use the contact form and select "Refund request". One line is enough.
How long it takes
We process refunds within two working days. Your bank or card issuer then takes its own time, typically three to ten working days, which is outside our control.
After a refund
Your licence to use the files ends and we ask that you delete them. We do not have a mechanism to remove files from your device and we are not going to pretend otherwise — we are relying on you, as one professional to another.
Why the policy is this generous
Because the alternative is worse. A reader who feels misled and cannot get their money back tells colleagues, and this is a small professional community. We would rather refund you. If you can tell us what was wrong we would like to know, but it is not a condition.
The free tools
The Excel models are free and remain yours regardless of any refund.
Write to hello@example.com. We answer every message.